Privacy Policy and GDPR

Privacy Policy & GDPR Compliance – La Bulle Verte

Last update: [2025]

1. Introduction The purpose of this privacy policy is to inform users of the www.la-bulle-verte.com website and associated mobile application about how their personal data is collected, used, and protected in accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679).

2. Data controller Personal data is collected and processed by: La Bulle Verte – SAS with capital of €27,500 SIRET: 891 603 821 00010 – R.C.S. Bordeaux Head office: 17 avenue de Lattre de Tassigny, 33400 Talence Email: contact@la-bulle-verte.com

3. Data collected The following data may be collected when using the website or application:

• First and last name
• Email address
• Phone number
• Date of birth
• Booking data (date, location, type of service, duration)
• Website browsing data (via analytical cookies)

When using the mobile application, the user may be asked for geolocation authorization in order to:

• facilitate access to the nearest eco-station,
• suggest relevant itineraries.

⚠️ No geolocation data is stored or recorded by La Bulle Verte. This information is only used locally on the device to improve the user experience.

4. Purposes of processing Data is collected to:

• manage reservations and payments,
• communicate with the customer before or after the activity,
• ensure the proper functioning of the website and application,
• provide customer support,
• analyze the audience anonymously,
• comply with legal and tax obligations.

5. Retention period Personal data is retained for a limited period:

• Booking data: 5 years
• Billing data: 10 years (legal obligation)
• Browsing data (cookies): 13 months maximum
• Contact data: 3 years after the last contact

6. Data sharing Data may be shared with technical service providers (hosting, emailing, payment via Stripe) solely for the purpose of providing services. It is never sold to commercial third parties.

7. User rights In accordance with the GDPR, you have the following rights:

• Right of access, rectification, and deletion
• Right to restrict or object to processing
• Right to data portability
• Right to lodge a complaint with the CNIL (French Data Protection Authority)

To exercise these rights, please send your request to: contact@la-bulle-verte.com

8. Data security La Bulle Verte implements appropriate technical and organizational measures to ensure the security of personal data (encryption, restricted access, secure storage).

9. Policy changes This privacy policy may be changed at any time. In the event of a major change, users will be notified via the website or app.

10. Acceptance By using La Bulle Verte's website or app, you agree to this privacy policy.