Privacy Policy and GPDR

Privacy Policy & GDPR Compliance – La Bulle Verte

Last updated: [date]

1. Introduction

This privacy policy aims to inform users of the website www.la-bulle-verte.com and the associated mobile application about how their personal data is collected, used, and protected in accordance with the General Data Protection Regulation (GDPR – Regulation EU 2016/679).

2. Data Controller

Personal data is collected and processed by:
La Bulle Verte – SAS with a capital of €27,500
SIRET: 891 603 821 00010 – R.C.S. Bordeaux
Registered office: 17 avenue de Lattre de Tassigny, 33400 Talence
Email: contact@la-bulle-verte.com

3. Data Collected

The following data may be collected when using the website or mobile application:

First and last name

Email address

Phone number

Date of birth

Booking data (date, location, type of service, duration)

Browsing data on the website (via analytical cookies)

When using the mobile application, geolocation permission may be requested to:

facilitate access to the nearest eco-station,

offer relevant itineraries.

⚠️ No geolocation data is stored or saved by La Bulle Verte. This information is used only locally on the device to enhance the user experience.

4. Purpose of Data Processing

Data is collected for the following purposes:

Managing bookings and payments

Communicating with the customer before or after the activity

Ensuring the proper functioning of the website and mobile application

Providing customer support

Anonymously analyzing traffic

Complying with legal and tax obligations

5. Data Retention Period

Personal data is stored for a limited period:

Booking data: 5 years

Billing data: 10 years (legal obligation)

Browsing data (cookies): up to 13 months

Contact data: 3 years after last contact

6. Data Sharing

Data may be shared with technical service providers (hosting, emailing, payment via Stripe) only within the scope of service delivery. It is never sold to third-party advertisers.

7. User Rights

In accordance with the GDPR, you have the following rights:

Right of access, rectification, and deletion

Right to restriction of or objection to processing

Right to data portability

Right to lodge a complaint with the CNIL (French Data Protection Authority)

To exercise these rights, please contact: contact@la-bulle-verte.com

8. Data Security

La Bulle Verte implements appropriate technical and organizational measures to ensure the security of personal data (encryption, restricted access, secure storage).

9. Policy Changes

This privacy policy may be updated at any time. In the event of significant changes, users will be notified via the website or the mobile application.

10. Acceptance

By using La Bulle Verte’s website or mobile application, you accept this privacy policy.